Calabrio AB is a company that specializes in providing AI-powered workforce engagement management software tailored for contact centers. The software is designed to enhance operational efficiency and improve the overall performance of customer service teams. By focusing on agent retention, Calabrio's solutions aim to reduce attrition rates by 25%, ultimately contributing to a more stable workforce.
The software offers several features that enhance scheduling efficiency by 40% and reduce cost per call by 15%. Additionally, it integrates conversation intelligence to lower average handling time (AHT) and includes tools such as Auto Quality Management (QM), Agent Assist, and Advanced Sentiment Analysis. These features are intended to empower teams through intelligence and automation, leading to increased customer satisfaction (CSAT) by 3% and driving significant revenue growth for organizations that implement the system. Calabrio AB is recognized for its contributions to improving business outcomes for various global brands.