Kundo AB is a software company based in Stockholm that specializes in developing AI-driven solutions for customer service. The company offers a range of services that include self-learning AI agents, which are designed to work in conjunction with human support to enhance service experiences. Their platform focuses on automating knowledge and case management, ensuring that accurate responses are delivered across multiple communication channels.
One of the key features of Kundo's offerings is their AI Ticketing system, which aims to streamline issue resolution processes. Additionally, the Knowledge Agent feature provides users with improved access to information, while the AI Chat functionality facilitates real-time interactions with customers. Kundo AB customizes its comprehensive solutions to meet the specific needs of various industries, addressing challenges such as friction, chaos, and maintenance issues in customer service operations. The company has gained the trust of over 500 customers who utilize its technology to enhance their service delivery.