Daymaker Nordic AB is a market research firm based in Stockholm that specializes in customer experience measurement and analysis. The company offers a range of services designed to provide comprehensive insights into customer interactions. These services include mystery shopping, which allows businesses to evaluate their service quality from a customer's perspective, as well as trend analysis and change tracking to monitor shifts in customer preferences and behaviors.
In addition to data collection and analysis, Daymaker Nordic AB provides actionable strategies aimed at enhancing customer interactions. The firm identifies strengths and areas for improvement within a company's customer journey, offering improvement suggestions based on the data gathered. Furthermore, they focus on coaching and motivating staff to ensure that organizations can deliver world-class customer experiences consistently. Through their various services, Daymaker Nordic AB aims to equip businesses with the tools necessary to elevate their customer experience.