Sundsvall Energi AB operates as a corporate office providing various services related to energy management and customer support. The company has implemented a new billing system aimed at enhancing the customer experience, which includes simplified and improved billing management. This system also manages billing for Sundsvall Elnät, ensuring a streamlined process for customers. Starting in November, customers will notice an updated invoice appearance and will receive new customer numbers for accessing their accounts online.
The organization serves both private and business customers, offering customer service support to address inquiries and issues. Sundsvall Energi AB is committed to providing risk-free and cost-effective district heating solutions. Additionally, the company emphasizes sustainability through waste recycling initiatives. They are also focused on the ongoing development of the "Mina sidor" online portal, which is designed to improve user experience and accessibility for their customers.