Calabrio AB is an organization based in Stockholm that specializes in AI-powered workforce engagement management software tailored for contact centers. The software aims to optimize the use of both human resources and technology within these environments. By implementing Calabrio's solutions, organizations can potentially reduce agent attrition by 25% and decrease the cost per call by 15%. The software also enhances adherence to schedules by 20% and cuts scheduling time by 40%, which can lead to improved operational efficiency.
In addition to these benefits, Calabrio's software is designed to enhance customer satisfaction (CSAT) by 3% and generate significant top-line revenue growth. The platform integrates conversation intelligence to improve outcomes, featuring tools such as Auto Quality Management (QM), Agent Assist, and Advanced Sentiment Analysis. These features are intended to support organizations in fostering a stronger human connection through AI-driven solutions, ultimately benefiting both agents and customers alike.