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Do you get compensation for a delayed Snälltåget train?

Delay limits, percentages, the claim deadline and night train rules.

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Short answer

Yes, Snälltåget pays 25% of the ticket price if you arrive 60 to 119 minutes late and 50% if you arrive 120 minutes or more late. You apply through My Journey on its website within two months, once the whole journey in the booking is completed.

Night trains Illustration of a plane, a train, a bus and a ferry around an outline map of Sweden

Why

  1. According to Snälltåget, you may qualify if you arrive at your final destination at least 60 minutes late: 25% of the ticket price for 60-119 minutes and 50% for 120 minutes or more.
  2. Snälltåget says you apply through My Journey with your booking number and email address, using the Delayed? button, and that the application must be submitted within two months.
  3. Snälltåget's terms say no payment is made if the amount is less than EUR 4 per person, and the company says you get no compensation if you were told about the delay before buying the ticket.

Details

For night trains the delay at departure must be more than 180 minutes, compared with the arrival time on the most recently issued timetable. Snälltåget says extraordinary circumstances or a third party's behaviour that could not be avoided may affect your right, and that the compensation does not cover losses such as lost earnings. Snälltåget also runs to Copenhagen and Hamburg, so see travelling to Denmark without a passport and night trains.

Tip

Wait until every trip in the booking is finished before you apply, and note the two-month deadline. For comparison with SJ, see trains in Sweden (SJ).

What may differ

Night trains have their own test, a delay at departure of more than 180 minutes, and tickets bought through tour operators follow different cancellation and change rules.

Common misconception

You get money back for any delay, however short.

What actually happens

Snälltåget's compensation starts at a delay of 60 minutes at the final destination, and no payment is made below EUR 4 per person.

People also ask

  • Can you get compensation if Snälltåget is delayed?
  • What compensation do you get for a delayed Snälltåget?

Sources

This answer is for reference only. Rules can change, so check Snälltåget before you travel.

Night trains

  • Where does Viking Line leave from in Stockholm?

    Viking Line ferries leave from the Stadsgården terminal in Stockholm, at Tegelvikshamn, SE-11630 Stockholm, according to Ports of Stockholm and Viking Line.

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  • What is the 'försalong' on Destination Gotland?

    On Destination Gotland, the försalong is a lounge with reclining seats where films are shown on monitors during the crossing.

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  • Is the Arlanda Express included in an SAS ticket?

    Arlanda Express sells its own train tickets, and its price list, its ticket terms and Swedavia's train page mention no SAS or other airline ticket that includes the ride.

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  • Can you buy a ticket on the Flygbussarna bus?

    Flygbussarna's travel conditions list the bus among the places where tickets can be bought, but its buses are completely cash-free, so you cannot pay in cash on board.

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