What compensation do you get for a delayed SAS flight?
The EU compensation amounts, what SAS says in its conditions and how to claim.
Short answer
A delayed SAS flight from Sweden is covered by the EU rules, which give EUR 250, 400 or 600 depending on distance if you arrive 3 hours or more late. SAS's conditions of carriage say it applies Regulation (EC) 261/2004 to delays, and claims on codeshare flights go to the operating airline.
Why
- Your Europe says EU air passenger rights apply to flights within the EU on any airline and to flights leaving the EU for a non-EU country on any airline.
- Your Europe lists EUR 250 for flights of 1,500 km or less, EUR 400 for longer EU flights and for other flights of 1,500 to 3,500 km, and EUR 600 over 3,500 km outside the EU with a delay of 4 hours or more.
- SAS's conditions of carriage say SAS will apply the applicable regulations to delays, and that if your flight is delayed by at least two hours you can ask at the check-in counter or boarding gate for the text stating your rights.
Details
The compensation can be refused if the delay was caused by extraordinary circumstances, such as air traffic management decisions or adverse weather, but the airline has to prove it, according to Your Europe. In Sweden, Konsumentverket says to contact the airline first and that the Swedish Consumer Complaints Board (ARN) can assess the claim for SEK 150. SAS's own pages on delayed flights show its current claim process. See travel insurance for a trip to Sweden and airports and flights to Sweden.
Tip
Make your claim to SAS in writing and say which flight, which date and how late you arrived, then follow up with Konsumentverket's flight calculator to check the amount. For the general claim steps, see travel insurance for a trip to Sweden.
What may differ
The amount depends on the flight distance and on how late you arrive, and on a flight bought from another airline but operated by SAS the claim goes to the operating carrier.
Common misconception
SAS pays compensation automatically when a flight is late.
What actually happens
Konsumentverket says to always contact the airline to make your claim, and Your Europe says you should always send your complaint to the airline first.
People also ask
- How much compensation do I get for a delayed flight?
- What compensation applies to a flight delay from Sweden?
Sources
- Your Europe: air passenger rightsChecked at:
- SAS: conditions of carriageChecked at:
- Konsumentverket: delayed flightChecked at:
- SAS: flight information, delayed or cancelled flightsChecked at:
This answer is for reference only. Rules can change, so check SAS and Konsumentverket before you travel.
Airports and flights to SwedenRelated questions
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Do you get compensation for a delayed Snälltåget train?
Yes, Snälltåget pays 25% of the ticket price if you arrive 60 to 119 minutes late and 50% if you arrive 120 minutes or more late.
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Where does Viking Line leave from in Stockholm?
Viking Line ferries leave from the Stadsgården terminal in Stockholm, at Tegelvikshamn, SE-11630 Stockholm, according to Ports of Stockholm and Viking Line.
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What is the 'försalong' on Destination Gotland?
On Destination Gotland, the försalong is a lounge with reclining seats where films are shown on monitors during the crossing.
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Is the Arlanda Express included in an SAS ticket?
Arlanda Express sells its own train tickets, and its price list, its ticket terms and Swedavia's train page mention no SAS or other airline ticket that includes the ride.