Where is lost property at Arlanda?
Who handles lost property at Arlanda, how to search and how long items are kept.
Short answer
Items found at Stockholm Arlanda, in any terminal, are handled by Smarte Carte, which Swedavia places on Level 1 in Terminal 5. You can search Smarte Carte's online database, and it keeps all items it receives for three months. If you lost something on board an aircraft, contact the airline.
Why
- Swedavia says items found at the airport, no matter which terminal, are administered by Smarte Carte on Level 1 in Terminal 5.
- Smarte Carte says it keeps all items it receives for three months and that found items may take one to two days to appear in its database.
- Swedavia says items lost on board an aircraft are a matter for the airline, and links to airline contact details on its website.
Details
Smarte Carte says you search its online database, register your details through a contact form, and receive a code if an item matches. You then pay a service charge and give a delivery address to have it sent. Smarte Carte's counter also handles left baggage, and Swedavia's holiday page lists it as closed on some holidays; see Arlanda and its alternatives.
Tip
If the lost item was your Swedish passport, see where to apply for a passport in Stockholm.
What may differ
Items lost on an aircraft are handled by the airline, not by Smarte Carte. Items lost after you have left Arlanda, for example on a train to the city, are not covered by these pages.
Common misconception
Something left on the plane can be collected at the airport's lost property.
What actually happens
Swedavia says that if you lost something on board an aircraft, you should contact your airline.
People also ask
- What do I do if I lose something at Arlanda?
- How do I contact lost property at Arlanda?
Sources
- Swedavia: For travellers arriving at ArlandaChecked at:
- Swedavia: Frequently asked questions before your journeyChecked at:
- Smarte Carte: Lost propertyChecked at:
- Swedavia: Opening hours during the holidaysChecked at:
This answer is for reference only. Rules can change, so check Swedavia before you travel.
Arlanda and alternativesRelated questions
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Do you get compensation for a delayed Snälltåget train?
Yes, Snälltåget pays 25% of the ticket price if you arrive 60 to 119 minutes late and 50% if you arrive 120 minutes or more late.
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Where does Viking Line leave from in Stockholm?
Viking Line ferries leave from the Stadsgården terminal in Stockholm, at Tegelvikshamn, SE-11630 Stockholm, according to Ports of Stockholm and Viking Line.
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What is the 'försalong' on Destination Gotland?
On Destination Gotland, the försalong is a lounge with reclining seats where films are shown on monitors during the crossing.
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Is the Arlanda Express included in an SAS ticket?
Arlanda Express sells its own train tickets, and its price list, its ticket terms and Swedavia's train page mention no SAS or other airline ticket that includes the ride.