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Can you get compensation from Skånetrafiken for a delay?

What Skånetrafiken's conditions say and where to read the exact limits.

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Short answer

Yes, Skånetrafiken has special conditions for delay compensation, in force from 15 June 2025, which add to its general travel terms. Skånetrafiken announced in 2023 that Öresundståg trips to and from Denmark qualify from a 20-minute delay, either as a price reduction or as the cost of a taxi or car.

Skånetrafiken to Øresund Illustration of a metro train, a tram, a city bike and a parking sign on a city street

Why

  1. Skånetrafiken's conditions are titled "Särskilda villkor vid Ersättning vid försening från 15 juni 2025" and supplement its general travel terms.
  2. According to Skånetrafiken's travel terms, its liability for delays is limited to what the terms and the special delay compensation conditions on its website state.
  3. Skånetrafiken said in 2023 that compensation for Öresundståg trips to and from Denmark could start after 20 minutes instead of 60 on some Danish routes, as a price reduction or alternative transport by taxi or car.

Details

The exact limits, amounts and claim steps are in the special conditions on Skånetrafiken's website, and the page for the 2025 conditions does not repeat them, so read them for your own trip. For Danish connections, see Skånetrafiken to Øresund, and for the bridge route, see what it costs to cross the Öresund Bridge.

Tip

Keep your ticket and note the planned departure and the delay, then check the claim steps and any deadline in Skånetrafiken's conditions before you apply.

What may differ

Trips with Öresundståg to and from Denmark follow the rule Skånetrafiken announced in 2023, so check whether your trip falls under it or under the general conditions.

Common misconception

A delayed train only gets you your ticket money back.

What actually happens

For Öresundståg trips to Denmark, Skånetrafiken says compensation can be a price reduction or payment for alternative transport by taxi or car.

People also ask

  • Can I get a refund from Skånetrafiken for a delay?
  • How do I claim compensation from Skånetrafiken?

Sources

This answer is for reference only. Rules can change, so check Skånetrafiken before you travel.

Skånetrafiken to Øresund

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