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Can you get compensation from SL for a delay?

What SL pays for a delay, how to claim it and what proof you need.

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Short answer

Yes, SL can compensate you for a delay, up to SEK 1,480 for a taxi, your own car or SJ if you risk being more than 20 minutes late. Otherwise you may get back part or all of the ticket price. You apply through a form on sl.se with BankID, and you must complain about the trip within three months.

SL: how to pay Illustration of a metro train, a tram, a city bike and a parking sign on a city street

Why

  1. SL pays up to SEK 1,480 for a trip by taxi, your own car or SJ or another operator if you risk being more than 20 minutes late, according to SL.
  2. If you do not claim a replacement trip such as a taxi, you can get back part or all of the ticket price, according to SL.
  3. The delay compensation covers SL traffic and also the commuter trains that cross the county border to Gnesta, Bålsta and Uppsala, according to SL.

Details

To get compensation you must be able to show that you meant to travel with SL, for example by attaching the tickets you bought or the number of the SL card that holds your period ticket. SL asks you to read the conditions before you send in your application. If you take a taxi, see taxi services in Stockholm, and for the wider city network see how SL, UL and other city transport work.

Tip

Save your tickets and note the time of the delay, then send the claim within three months. SL customer service answers on 08 600 10 00 around the clock.

What may differ

Which compensation you get depends on whether you use a replacement trip: with a taxi, your own car or SJ you claim the cost up to SEK 1,480, and without one you can claim part or all of the ticket price.

Common misconception

SL only gives your ticket money back when you are delayed.

What actually happens

SL can pay up to SEK 1,480 for a taxi, your own car or SJ if you risk being more than 20 minutes late, instead of a ticket refund.

People also ask

  • Can I get a refund from SL for a delay?
  • How do I claim compensation from SL?

Sources

This answer is for reference only. Rules can change, so check SL before you travel.

SL: how to pay

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