How do you get internet in a new apartment in Sweden?
What to check and who to contact when you move in.
Short answer
Ask your landlord or housing association what connection the building has, then order a subscription from a provider that serves the address. Telekområdgivarna advises checking that your operator can serve the new address and booking the move in good time.
Why
- According to PTS, people in apartment buildings should ask the landlord or housing association which options exist in the building.
- Telekområdgivarna says to check that your current operator can supply the service to your new address, to book the move in good time and to contact every operator if you have different suppliers.
- Hyresgästföreningen says tenants should compare prices between broadband providers and consider mobile broadband, which it calls often cheaper.
Details
If fibre does not start after you move in, the cause can be a blocked port: your operator can sometimes see that another service is blocking the connection and can ask for it to be shut down, and you only need to contact your own operator. Telekområdgivarna also says you are usually bound by your previous agreement even if you move the service to another operator. For providers in the city, see the directory of telecom and internet providers in Stockholm, and for what a new home costs in Stockholm read how much it costs to live in Stockholm.
Tip
Ask the landlord or housing association before you buy a subscription, and tell your operator at once if the service has not started on the agreed date.
What may differ
The route depends on how you live: in a house you own, PTS suggests checking Bredbandskartan and contacting the network owner or a service provider, and Telekområdgivarna says a fibre contract is tied to the property. In a flat, the landlord or housing association decides what the building offers.
Common misconception
If you move, you can simply cancel your broadband contract.
What actually happens
According to the Swedish Consumer Agency, you must keep paying during the binding period even if the service does not work in your new home. Binding periods for consumer contracts may be at most 24 months.
People also ask
- How do you get wifi at home in Sweden?
- How do I set up broadband in a new flat?
Sources
- PTS: BroadbandChecked at:
- Telekområdgivarna: Moving to a new addressChecked at:
- Telekområdgivarna: Fibre does not work after moving inChecked at:
- Hyresgästföreningen: Cheaper broadband in a rented flatChecked at:
- Swedish Consumer Agency: Binding and notice periodsChecked at:
This answer is for reference only. Rules can change, so check Telekområdgivarna and your landlord before you order.
Telecom and internet providers in StockholmRelated questions
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How do you remove your phone number from MrKoll and Hitta?
You can remove your listing on Hitta with its Ta bort function, but MrKoll says it usually does not delete published information.
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Is there free Wi-Fi in Sweden?
Yes, Visit Stockholm lists free Wi-Fi at all public libraries in Stockholm, at Stockholm Central Station and for three hours at Arlanda Airport.
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Can you use your phone in Sweden without extra roaming charges?
Visitors with a plan from an EU or EEA country pay their home prices for calls, texts and data in Sweden under the EU roaming rules.
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Where can you buy an eSIM for Sweden?
You can get an eSIM for Sweden from Swedish operators such as Comviq, Hallon and Lyca Mobile or from travel eSIM sellers such as Airalo.