Consumer Gothenburg is a municipal administration office that provides a range of services aimed at supporting consumers in the region. The office offers consumer advice services, assisting individuals with complaints related to goods or services. It also provides guidance on distance shopping regulations, ensuring that consumers are informed about their rights when purchasing items online or through other remote means.
In addition to addressing complaints, Consumer Gothenburg offers information on travel-related consumer rights, helping residents understand their entitlements when it comes to travel services. The office supports transactions between private individuals and assists with issues such as fraudulent invoices. Educational materials on consumer rights are available, along with pre-purchase advice and tips to help consumers make informed decisions. Access to professional consumer advisors further enhances the resources available for common consumer inquiries.