Can I get a refund or cancel the service?

Before you order a paid service, it is good to know the rules on refunds and cancellation. They are in the offer and in the Terms for Paid Services, and here are the main points.

Can I get my money back?

No. Payments for paid services are not refunded, also if you stop using the service before the end of the period. This does not limit rights that you have under mandatory law.

Paid services are sold only to businesses and organisations, not to consumers. This is why the withdrawal rules that exist for private persons do not apply.

Do I need to cancel the service?

No. The service does not renew automatically, so there is nothing to cancel. The period is stated in the offer, usually one month or longer. To continue, you receive a new offer and a new invoice.

What happens when the period ends?

• Your listing automatically becomes a standard free listing again.
• All information and all reviews stay.
• The "Annons" label, the crown icon and the higher placement are removed.

If you have not paid yet

Have you received an offer but changed your mind? Do not pay. If the payment does not arrive within the term stated on the invoice, the offer lapses and the service does not start. Feel free to write and tell us, so we can close the case.

If the service does not work

If what you paid for does not work, write to [email protected] with the invoice number and a description of the problem. We do our best to fix it. If the service does not work because of our fault, our liability is limited to the amount paid for the current period.

Read more in How to pay for advertising and services and Invoices and payment documents. What the services include is in What paid services are there for businesses?.

Related

• How to pay for advertising and services
• Invoices and payment documents
• What paid services are there for businesses?
• Terms for Paid Services

Sources

• Swedish Contracts Act, avtalslagen (1915:218), in Swedish (riksdagen.se)
• Terms for Paid Services (SverigesForetagsGuide)
• Madloba Consult LLC (madlobaconsult.com)