How to check the status of your request

Have you sent us a form or an email and wonder how it is going? We do not have a ticket system with a login. Everything is handled by email, and here is how to follow up.

How long does it take?

• Corrections to business information via the Correct an error form: usually within five working days.
• Reports of illegal content: we confirm that we have received the report and aim to answer within five working days.
• New reviews: the check usually takes up to a few working days.
• Other questions: we answer as soon as we can.

Check this first

• Look in your spam folder. Our replies can end up there.
• Check that you entered the right email address in the form.
• Did we ask for more information? Then the case is waiting for your reply.
• Has the change already been made? Open the business page and reload it. See also How to correct information in a business listing.

How to ask about the status

Reply in the same email thread if you have one. Otherwise, write to [email protected]. Write "SverigesForetagsGuide" and the subject "Status of request". Include:

• which form you used, or which address you wrote to
• roughly which date you sent the request
• the link to the business page or to the content it concerns
• the email address you used

Please do not send the same request several times. It does not make it go faster.

No phone support

We do not offer phone support. Other ways to reach us are in How to contact us and on the Contacts page. If the form could not be sent at all, see The site isn't working: what to check.

Related

• How to correct information in a business listing
• How to contact us
• The site isn't working: what to check
• Contacts

Sources

• Terms of Use (SverigesForetagsGuide)
• Review Moderation (SverigesForetagsGuide)