The site isn't working: what to check

Is the page not loading, or can you not sign in or send a form? Most problems can be solved in a few minutes. Go through the steps below.

1. Reload and try another connection

Reload the page. Check that your internet works, for example by opening another website. Try switching between Wi-Fi and mobile data.

2. Update your browser

Use the latest version of Chrome, Firefox, Safari or Edge. Older versions can show pages incorrectly.

3. Clear the cache

Old saved files can make the page look strange. Clear the cache in your browser settings and reload the page. Google's help explains how (link under Sources).

4. Check cookies and extensions

• Strictly necessary cookies are always on. Without them, sign-in, forms and your cookie choice do not work. If you block all cookies in your browser, these may stop working.
• Maps, videos and widgets from other services load only after you accept the External content category. Change your choice with the cookie settings link at the bottom of every page.
• Ad blockers and other extensions can stop parts of the page. Try turning them off or opening the page in a private window.

Read more in the Cookie Policy and What cookies does SverigesForetagsGuide use?.

5. Trouble signing in?

Signing in works only with Google. See Can't sign in with Google?.

Still not working?

Write to [email protected]. Write "SverigesForetagsGuide" and a short subject, for example "Website error". Include:

• the link to the page where the error happens
• what you tried to do and what happened
• your browser and device, for example Chrome on Android
• a screenshot, if you can

We do not offer phone support, but we answer as soon as we can. If you have already written to us, see How to check the status of your request.

Related

• Can't sign in with Google?
• What cookies does SverigesForetagsGuide use?
• How to check the status of your request
• Cookie Policy

Sources

• Cookie Policy (SverigesForetagsGuide)
• Swedish Post and Telecom Authority (PTS): Cookies, in Swedish (pts.se)
• Google: Clear cache and cookies (support.google.com)